We stand behind our products and services and your satisfaction with them is important to us. Because our products are digital goods delivered via Internet download we generally offer no refunds.
Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase.
Specific product policies:
- If you find an issue or error with a site within 30 days, please contact us and we'll make it right. We will fix any technical issues you discover we made with your site right away.
- If you'd like to exchange your site for a different site after purchase, we can usually accommodate these requests. Just reach out to us and we'll work with you. Site exchanges are $299 to cover administrative costs.
- If you are not happy with a content order, please let us know and we will make all reasonable revisions until you are satisfied.
- If you forget to cancel a subscription, and work on the order has not started yet, please notify us within 3 days for a full refund minus any credit card transaction fees.